Hanchu FAQs

Providing a dedicated service to customers since 2010, Hanchu helped maximise solar energy use for storage in residential properties and larger units. Find out more about the products with our FAQs.

What is a battery storage device and how does it work?

A battery storage device stores excess energy from your solar panels or the grid and releases it when needed. It allows you to use stored energy during peak hours or outages, ensuring a continuous power supply.

What are the benefits of using a battery storage system?

Battery storage systems provide energy independence, reduce reliance on the grid, lower energy bills, and offer backup power during outages. They also enhance the efficiency of renewable energy sources like solar panels.

How can Hanchu battery storage help me save on my energy bills?

Hanchu battery storage systems store excess energy during low-cost periods and release it during peak hours, reducing your energy consumption from the grid and lowering your energy bills.

Are battery storage systems environmentally friendly?

Yes, battery storage systems are environmentally friendly. They promote the use of renewable energy, reduce carbon footprints, and decrease reliance on fossil fuels, contributing to a more sustainable energy future.

Can a Hanchu system be used in conjunction with solar panels or other renewable energy sources?

Yes, a Hanchu battery storage system can be integrated with solar panels and other renewable energy sources to store excess energy for later use, maximising the efficiency and benefits of your renewable energy setup.

Can a Hanchu battery storage system be installed in any type of home?

Hanchu battery storage systems are designed to be versatile and can be installed in various types of homes, from single-family houses to multi-unit buildings.

How do I choose the right size battery storage system for my needs?

To choose the right size battery storage system, consider your energy consumption patterns, the size of your renewable energy setup, and your desired backup capacity. Our experts can help you determine the optimal system based on your specific needs.

What kind of maintenance does a battery storage system require?

Battery storage systems generally require minimal maintenance. Regular checks for software updates, visual inspections for any physical damage, and occasional cleaning to ensure proper ventilation are typically sufficient to keep the system running efficiently.

Reporting and troubleshooting of the issues that your Hanchu batter may require can be discovered on the Hanchu ESS Online Monitoring System.

Are there any rebates or incentives for installing a battery storage system?

In February 2024, the UK government unveiled a VAT relief on the installation of energy storage batteries. This includes electrical battery storage, water-source heat pumps and diverters retrofitted to ESMs, such as solar panels and wind turbines. 

Can a battery storage system be used as a backup power source during outages?

Hanchu battery storage units can serve as a reliable backup power source during outages, providing electricity to essential appliances and devices when the grid is down.

How can I reset my battery storage system?

To reset your battery storage system, refer to the user manual for specific instructions or follow these general steps: turn off the system, wait a few minutes, and then turn it back on. If you encounter issues, contact our technical support team for assistance.

How can I contact customer support for more information?

You can contact our customer support team for more information by calling our helpline on 01274833115 sending an email to info@infinityinnovations.co.uk.